Intercom integration
Support
Through Zapier or Make. We don't talk to Intercom ourselves; we send JSON to an automation platform and it writes to Intercom using your own connection.
Intercom holds the written history with a customer; phone calls usually sit outside it. Sending notes in closes that gap, so the next person to open the conversation can see what was said on the phone as well as in chat.
What arrives in Intercom
A note on the contact, or a message in a conversation, containing the call summary and a link to the recording.
How to set it up
- 1
Create a Zap with a Webhooks trigger
In Zapier, choose Webhooks by Zapier as the trigger and pick Catch Hook. Zapier gives you a URL.
- 2
Paste that URL into RecordableCall
Open the link we text you after a call, choose “Anywhere else” as the destination, and paste the Zapier URL. Press Send test — Zapier will show the sample so you can map fields against real data.
- 3
Add Intercom as the action
Choose Intercom → Create or Update Contact to find the person by phone number, then Add Note with note_text.
- 4
Turn the Zap on
From then on, every set of notes written for your number is posted to Zapier and forwarded on. Nothing to do per call.
The settings live behind the link we text you after a call — open it, follow See all your recordings, and the destination form is at the bottom. There are no accounts here, so proving the number is yours is what stands in for a login.
Fields you can map
Every delivery carries these. Map as many or as few as you need.
| Field | What to do with it |
|---|---|
caller_number | Contact lookup by phone |
note_text | The note body |
template_label | A tag on the contact |
download_url | A link in the note |
The webhook reference has the full payload.
What it's good for
Customer success calls
The account history stops being chat-only, which matters most at renewal.
Questions
- What if the caller isn't a known contact?
- Then there is nothing to attach to. Zapier's Intercom action can create the contact from the phone number, but a contact with only a number is thin — decide in the Zap whether that is useful to you.
Other support destinations
Don't have a recording yet?
You need one call before there is anything to configure. Get your recording number, make a call, then open the link we text you.
Get your recording number